Being on the phone quite a lot, or listening to my team engaging in conversations with potential prospects, it’s about time we noted the importance of the gatekeeper. Depending on how you approach them with your Telemarketing, they hold the keys. Here are some ideas: It’s not a battle. They have the information you need, Continue reading »
This week I had a call from a sales person asking whether I would be returning. Commendable. I replied politely that I had some personal reasons why I would not be returning, but why don’t you speak to XX who knows all about this. Rather than accept that, the sales person pushed me for a Continue reading »
How many times have you found out that a customer has moved on to pastures new, but too late for to be recovered? In your own business I am sure you strive to please your customers, satisfy their needs, and keep them loyal to your brand. But how can you be sure that your Continue reading »
What’s the cost of a bad call? Fail to plan, plan to fail. Wednesday 18th September and Wednesday 16th October 2019 from 0930 – 1300 Feedback recently: “This workshop was different – It went into preparing and planning for the call which meant that you were more prepared and more confident when you do finally pick up Continue reading »
The billionaire and the beggar both have 24 hours in a day. The difference is down to how they use their time. Last week there were two meetings I had and in both it struck me that the old adage “Fail to Plan, plan to fail” was very true. In one, it transpired that following Continue reading »
Ever found yourself at your desk, it is already 1030, and you have achieved nothing? It might be time to invest in a morning routine to focus your mind on what really matters. Time is one of your most scarce resources as a business person / owner so using it wisely is crucial. To set Continue reading »
Today we gave ourselves a bit of a make-over. Welcome to Adamo Business Consultants! As we get ready for a New Year, it felt like a good time to change, and, we got a little tired of spelling our old name with an “i” not a “y”! So why Adamo, and why “Business Consultants”? Adamo Continue reading »
So a trip to the local cinema to see a film with my children. All served well by the reception team, and the obligatory snacks. The reception team did well, they offered to up-sell and leverage out some extra income. We declined the “VIP” seat offer. When we got in to the screening room, I Continue reading »
Since the GDPR has come into fruition there is still some flagrant ignorance of both GDRP and the PECR (Privacy and Electronic Communications Regulation). This 9 point checklist issued by the ICO will help small and medium sized businesses that operate online to make sure they collect and use information about the people they deal Continue reading »
