I met someone recently who was waxing lyrical about their database.  It had 1,000’s of prospects on it.  On checking when it was last checked for accuracy, and whether it contained “do not contact” records, it appeared it might have been more than 4 years ago, and anyone who had said “do not contact me” Continue reading »

Being on the phone quite a lot, or listening to my team engaging in conversations with potential prospects, it’s about time we noted the importance of the gatekeeper. Depending on how you approach them with your Telemarketing, they hold the keys.  Here are some ideas: It’s not a battle. They have the information you need, Continue reading »

This week I had a call from a sales person asking whether I would be returning. Commendable. I replied politely that I had some personal reasons why I would not be returning, but why don’t you speak to XX who knows all about this. Rather than accept that, the sales person pushed me for a Continue reading »

  How many times have you found out that a customer has moved on to pastures new, but too late for to be recovered? In your own business I am sure you strive to please your customers, satisfy their needs, and keep them loyal to your brand. But how can you be sure that your Continue reading »

Ever found yourself at your desk, it is already 1030, and you have achieved nothing?  It might be time to invest in a morning routine to focus your mind on what really matters. Time is one of your most scarce resources as a business person / owner so using it wisely is crucial. To set Continue reading »

Today we gave ourselves a bit of a make-over.  Welcome to Adamo Business Consultants! As we get ready for a New Year, it felt like a good time to change, and, we got a little tired of spelling our old name with an “i” not a “y”! So why Adamo, and why “Business Consultants”? Adamo Continue reading »

So a trip to the local cinema to see a film with my children.  All served well by the reception team, and the obligatory snacks.  The reception team did well, they offered to up-sell and leverage out some extra income.  We declined the “VIP” seat offer. When we got in to the screening room, I Continue reading »