All posts by: Tailor Made

About Tailor Made

There is one thing that really gets on our nerves – poor customer service!  In today’s digital world, customer service can not be overlooked. Twitter, TripAdvisor and Amazon feedback all have their part to play when exposing customer service failures. Recently a member of our team has been moving house, which in itself is one Continue reading »

We book lots of appointments for our clients but when it comes to confirming the appointments, they all have different views on whether to pre-confirm their expected arrival. Some clients don’t like to confirm the appointment fully in writing as it might have a chance of being cancelled. So here’s our experience. Last week I expected Continue reading »

I recently read an article by James Morgan of Event Tech Lab in Meetings in Incentive Travel magazine in which he made me question the safe use of devices at events. Our other division www.tailormadeconferences.co.uk are keen to adopt new technologies at events.  Unfortunately it looks like event organisers fail to warn the delegates to apply Continue reading »

From this point forward, whenever we call for our clients, we can change the outbound number so that your geographical area will be shown.  This is a unique number.  We feel this may help us as the outbound call will no longer be shown as a “withheld number”. At our end, we have also invested in some Continue reading »